A few weeks ago I stumbled upon a post by Matt Blumberg on Fred Wilson’s blog, talking about the role of a CEO. What really stuck into my mind though was not the post itself but what Matt calls the NIHITO syndrome. A syndrome that I think all CEOs, Business Development, Sales or anyone in the organization in charge with finding or keeping customers happy should suffer from.
NIHITO stands for: NOTHING INTERESTING HAPPENS IN THE OFFICE. I’d go even one step further and rename it NIEHITO syndrome, as in Nothing interesting EVER happens in the office when you’re in the business of making customers happy. Word.